Shipping policy

SIBELON Shipping Policy

At SIBELON, we are committed to providing an exceptional shopping experience for our UK and international customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.

Shipping Locations
This shipping policy applies to orders shipped within the United Kingdom. International shipping may be available for certain locations; please check our website or contact customer service for details.

Delivery Times
Order cutoff time: 5:00 PM (GMT). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
Order handling time: 1 to 2 business days (Monday to Friday). Once processed, your order will be shipped by one of our trusted carriers.
Transit time: 3 to 8 business days (Monday to Friday) within the UK.
Estimated total delivery time: 4 to 10 business days.

Carrier Services
We partner with reliable carriers to deliver within the UK, including:

  • Royal Mail

  • Evri

  • DPD

  • FedEx

  • DHL

International Shipping

At this time, we only ship within the UK & Portugal. We do not offer international shipping.

Shipping Costs
All UK orders qualify for free shipping, with no minimum order required. International shipping costs vary by location and will be calculated at checkout.

Delivery Issues
If you experience any issues such as delays, damaged packages, or lost shipments, please contact our customer service team immediately. We will work to resolve the issue and ensure your order arrives safely.

Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can track your package via our Track Order page or directly with the carrier.

Questions?
Visit our FAQs page or contact our customer service team for assistance.

Contact Information
Business Name: Sibelon
Address: 2 The Avenue, Middle Wallop, Stockbridge, SO20 8QB, United Kingdom
Email: contact@sibelon.com
Phone: +44 7537 130497
Website: https://www.sibelon.com
Contact Page: https://www.sibelon.com/pages/contact-us

Customer Service Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT)

Our customer support team typically responds within 24 hours.

Thank you for shopping with SIBELON!