Privacy policy

This Privacy Policy explains how we collect, use, and disclose personal data when you visit or make a purchase through the SIBELON website, as well as the choices you have regarding your information.

We use your data to operate, improve, and personalize the SIBELON shopping experience. By using the website, you agree to the collection and use of your information in line with this policy. Unless otherwise defined, the terms used in this Privacy Policy carry the same meanings as outlined in our Terms of Service.

Definitions

Service
Service refers to the SIBELON website.

Personal Data
"Personal Data" refers to any information relating to an identified or identifiable living individual. This includes data that can directly or indirectly identify a person, either on its own or when combined with other information we hold or may acquire.

Usage Data
"Usage Data" is information collected automatically, either generated through the use of the Service or from the Service infrastructure itself, such as the duration of a page visit or browser type.

Cookies
"Cookies" are small data files stored on your device (computer or mobile) that help enhance user experience and functionality.

Data Controller
The "Data Controller" is the individual or legal entity that determines the purposes and means of processing personal data. For the purposes of this Privacy Policy, SIBELON is the Data Controller of your Personal Data.

Data Processors (or Service Providers)
A "Data Processor" (or "Service Provider") is a third party that processes data on behalf of the Data Controller. We may engage trusted Service Providers to assist in processing your data more efficiently and securely.

Data Subject (or User)
The "Data Subject" is any living individual who uses our Service and whose personal data is being processed.

Information Collection and Use
We collect various types of information for multiple purposes to provide, maintain, and improve our Service for you.

Types of Data Collected

Personal Data
When using our Service, you may be asked to provide personally identifiable information ("Personal Data") that can be used to contact or identify you. This may include: Email address, first and last name, phone number, address, postal/ZIP code, city, and country.

We may use your Personal Data to send newsletters, marketing communications, or promotional materials. You may opt out at any time by following the unsubscribe instructions included in those communications.

Usage Data
We automatically collect information on how the Service is accessed and used. This may include your IP address, browser type and version, pages visited, time spent on pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data
We use cookies and similar tracking technologies to monitor activity on our Service and store certain information. Cookies may contain an anonymous unique identifier. We also use beacons, tags, and scripts to collect and analyze data to optimize our Service.

You can configure your browser to refuse cookies or alert you when a cookie is being sent. Disabling cookies may impact certain features of the Service.

Examples of Cookies Used:
Session Cookies – used to operate our Service.
Preference Cookies – used to remember your preferences.
Security Cookies – used for security purposes.

Use of Data
SIBELON uses the information we collect to: Provide, operate, and maintain our Service; inform you of updates or changes; enable participation in interactive features; deliver customer support; analyze and improve the Service; monitor usage; prevent technical issues; and send news, promotions, or offers, unless you have opted out.

Legal Basis for Processing Personal Data under the GDPR
If you are located in the European Economic Area (EEA), SIBELON processes personal data based on: fulfillment of contracts, consent, legitimate interests, payment processing, and compliance with legal obligations.

Retention of Data
SIBELON retains Personal Data only as long as necessary for the purposes described and to comply with legal obligations. Usage Data is generally kept for shorter periods unless needed to secure the Service or required by law.

Transfer of Data
Your information may be transferred to servers outside your country, including the United Kingdom. By using the Service, you consent to such transfers. Appropriate safeguards are implemented to protect your data.

Disclosure of Data

Disclosure to Law Enforcement
We may disclose Personal Data in response to lawful requests from authorities.

Legal Requirements
We may disclose Personal Data to comply with laws, protect rights or property, prevent wrongdoing, ensure safety, or defend against liability.

Your Data Protection Rights under the GDPR
EEA residents may request access, rectification, erasure, restriction, portability, objection, or withdrawal of consent. Requests may require identity verification. Complaints may also be submitted to your local Data Protection Authority.

Service Providers
We engage trusted third parties for hosting, analytics, customer service, marketing, or other operations. They are contractually required to handle your Personal Data securely and only for the purposes for which they were engaged.

Analytics & Remarketing
We may use Google Analytics and remarketing tools (Google Ads, Facebook) to analyze Service usage and serve relevant advertisements. You can opt out through browser settings, extensions, or platform-specific settings.

Payments
Payments are processed through trusted third-party providers, such as Stripe. We do not store payment card details, and our processors comply with PCI-DSS standards.

Links to Other Websites
Our Service may contain links to third-party websites. We are not responsible for their content, privacy practices, or data handling. Please review their policies separately.

Children’s Privacy
The Service is not intended for individuals under 18. We do not knowingly collect data from minors. If discovered, we will promptly delete such data.

Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in practices or laws. Significant changes will be communicated via email or prominent notice. Updates take effect when posted on this page.

Contact Information
Business Name: SIBELON
Address: 2 The Avenue, Middle Wallop, Stockbridge, SO20 8QB, United Kingdom
Email: contact@sibelon.com
Phone: +44 7537 130497
Website: https://www.sibelon.com
Contact Page: https://www.sibelon.com/pages/contact-us

Customer Service Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT)

Our customer support team usually responds within 24 hours.

Thank you for shopping with SIBELON!