Refund policy

Sibelon
https://www.sibelon.com

Return Policy Overview

Return Window
You have 30 days from the date you receive your order to request a return.

Item Condition
Returned items must be unused, in their original condition, and sent back with original packaging, including all accessories, tags, and documentation.

Easy Returns
We aim to make returns simple and hassle-free. Our customer support team is always available to guide you through the process.

Return Costs

Defective or Incorrect Items
If an item is faulty, damaged during shipping, or incorrect, we will cover all return shipping costs.

Change of Mind or Ordering Error
If the return is due to personal preference such as ordering the wrong item, size, or no longer needing the product, the customer is responsible for return shipping costs.

How to Return an Item

Step 1 – Contact Us
Email our customer support team at contact@sibelon.com, including your order number and the reason for the return.

Step 2 – Receive Return Instructions
Once your request is reviewed, we will send you a return authorization along with detailed return instructions via email.

Step 3 – Prepare the Package
Repack the item securely in its original packaging and ensure all included components are returned.

Step 4 – Print the Return Label
If applicable, a return shipping label will be provided via email. Print and attach it clearly to the package.

Step 5 – Ship the Item
Drop off your parcel at the designated shipping carrier location as outlined in the return instructions.

Refund Process

Inspection
Once we receive your returned item, it will be inspected to ensure it meets our return eligibility requirements.

Refund Issuance
After approval, refunds will be processed to your original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us and our support team will assist you promptly.

Non-Returnable Items
For hygiene and safety reasons, certain items may be non-returnable. These products will be clearly marked as non-returnable on their respective product pages.

For More Information
Please visit our FAQs page or contact our customer support team for assistance.

Contact Information
Business Name: SIBELON
Address: 2 The Avenue, Middle Wallop, Stockbridge, SO20 8QB, United Kingdom
Email: contact@sibelon.com
Phone: +44 7537 130497
Website: https://www.sibelon.com
Contact Page: https://www.sibelon.com/pages/contact-us

Customer Service Hours:
Monday to Friday – 9:00 AM to 5:00 PM (GMT)

Our customer support team typically responds within 24 hours.

Thank you for shopping with SIBELON!